Additional HomePod Service

This super-convenient mail-in repair service for your non-bootable or dead HomePod works in three easy steps:

1. YOU PLACE AN ORDER. Within 24 hours:

   (a) We email your prepaid shipping box to the email on your order. If you ordered via “Apple Pay” or “Google Pay” you need not worry about your email address, it is included in your order automatically. (b) OR, for an additional $15, we will ship an emtpy homepod box with your prepaid return shipping label inside. You will see this option right above the “Add to Cart” button

2. SHIP YOUR HOMEPOD TO US:

   (a) If you did NOT order an empty box from us, pack your HomePod in a suitable shipping box with ample padding. Print out the shipping label we emailed you, and apply it on your own box.  If you do not want to print your own label, you can use the QR code we emailed with your prepaid shipping label at the US Postal Service office. Show them the QR code and they will print the label for you at the counter for free. You still need to pack the HomePod, they will only print the label, not pack the HomePod for you. (b) If you added an empty shipping box from us into your order, you will find your prepaid return shipping label inside the box. Just place your HomePod in the empty HomePod box, tape up the box, and apply the prepaid return label over the existing label. Take your box to a US Postal Service station or drop it in a suitable US Postal Service mailbox, or schedule a pickup for your box.

3. WE DIAGNOSE AND FIX YOUR HOMEPOD, AND SHIP IT BACK TO YOU FOR FREE: We will fix your HomePod within 2 business days, reset your HomePod to test connectivity, update its firmware/software to the latest version from Apple, and reset it to get it ready to be paired again with your network. If your HomePod passes the benchtests, we will ship your HomePod back you with a tracking number.

You can find a more detailed explanation of our mail in service here. We will gladly accept legitimate returns per our refunds and return policy and stand behind our products and services as per our comprehensive product and service warranty. All offerings are subject to our disclaimer.